Explanation:Frame Kit Included
The works are packaged by Arabelart and follow a standardised packaging process.
Ships in a cardboard box(artwork with stretched/framed) item will ship flat in a sturdy, well-protected cardboard box. We ensure artworks are shipped according to our very high standards. Expect your artwork to arrive with plenty of support packaged in to make its journey as safe as possible as it travels from Arabelart to your home.
Ships in a tube(Canvas and Frame kit) item will arrive rolled in a dent-resistant tube.This method is especially safe for oversized works, and provides lower shipping costs as well. Rolled works can be easily stretched (for canvas works, i.e. placed onto wooden stretcher bars) and/or framed by a local framer upon arrival. Upon immediate delivery, we highly recommend you send any works on paper directly to your framer for cautious, professional unrolling of the artwork.
How long does delivery take?
Processing time: 15 natural days to be hand-painted by professional artist. The work you ordered was created by the artist of the original painting.
Who takes care of the delivery?Depending on the destination and the size of the work, we use delivery companies such as FedEx, DHL or TNT, or specialist art delivery companies.
Which countries do you deliver to?We deliver everywhere, or in any case all countries that our delivery companies operate in! Any concerns? Do not hesitate to contact us, as we will be able to find a solution for delivery – even if you live on a desert island!
How much does shipping cost?Shipping costs are included in the price, regardless of destination.
Taxes are included in the product price.
Air Express: Free.
Absolutely! Arabelart organises and insures the transport of the artwork. You have nothing to worry about and there are no hidden costs.
If I buy several artworks, will they be delivered at the same time?They may be delivered at the same time (under normal circumstances).
Can I get artworks delivered to a different country or to a different person?We will deliver to the address you gave on your order. Generally we set the delivery date with the person who will receive the work and whose name you gave. If it’s a surprise or a present, let us know!
5.Final Adjustments:
Hassle-free returns and exchanges
Here at Arabelart we don’t believe in ‘good enough.’ We want your buying experience to be exceptional, and that’s what we aim to deliver with every order.
Refund Contact ：service@arabelart.com
Artwork Quality: If it does not match the official website promotion, you will receive a full refund
Shipping Damage: If it's damaged in transit, you can get a free replacement or a full refund.
Defective products: If the product is defective, you can get a free replacement or a full refund.
Return Address：Return the way you came.
Refund Processing:Credit card 1-3 days,Paypal 1-2days.
Art return policy for custom colors or sizes
Customized color or size art, no returns accepted after receiving the painting.
Returns is free before shipping.
14 day Money Back Guarantee
We offer every customer a 14 day no risk money back guarantee on your order. We will arrange the collection and return shipment of any artwork you purchase from us, you only need to pay the freight for the return..
Please note the following is required for a returns request to be accepted:
For artworks that arrived damaged we ask for a photo of the damage to be provided so that we can learn more about what went wrong with our particular shipment.
*If the packaging was insufficient, please package to the best of your ability and be sure to take pictures for insurance purposes.
Please note: you have 7 days from receipt of the artwork in which to request a return and a further 14 days in which to fulfil it.
Note: After the customer receives the painting, it is not applicable to the space of his or her own house (the customer needs to bear the shipping costs).A full refund will be given once we have received the painting.
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